FAQs For Tutors
We understand that from time-to-time, a postponement or cancellation of lessons may be required by either party, and this will be handled by a case-to-case basis.
In the case of the tutor, lessons postponed or cancelled are to be accompanied by a legitimate reason, preferably with medical proof if you are sick. Lessons which are postponed or cancelled without a legitimate reason will result in the tutor being blacklisted for future assignments.
In the case of the client, a postponement or cancellation of lessons should be notified at least 2 hours in advance. In the event whereby this is not fulfilled, the client will be liable to pay 50% of the lesson fee in compensation for the tutor’s time and transport fees.
At MindFlex, Tutors are expected to commit for at least 1 month of tuition lessons, unless otherwise stated. If there are any issues regarding this commitment, you are to kindly refer it back to us and it will be handled on a case-by-case basis. Tutors who constantly fail to meet the minimum commitment period will be blacklisted for future assignments.
At MindFlex, you have the flexibility to conduct lessons in the way you feel will be most beneficial for the student’s needs. If there are any additional material to be purchased beforehand for the student, do kindly make sure that the client is agreeable to the extra cost and material to be purchased.
At MindFlex, we follow the industry practice of taking 50% of the 1st month lesson fees. Upon collecting the commission fees, the tutor is free to earn the full amount of tuition fees charged to the client. You will not need to collect the commission fees for us as we will bill the client directly. In the case whereby a client does not pay us the commission fees directly, you will be required to collect it on our behalf and transfer the fees to us.
In the event whereby the client terminates the engagements before 1 month of lessons, you are eligible for 50% of the fees for lessons you have already taught.
We will contact suitable tutors for assignments via SMS/Whatsapp/Email. You are also able to apply for assignments directly on our website. We will also post tuition assignments on our Facebook Page. If you would like to receive the latest updates on tuition assignments, please kindly “Like” our Facebook Page. Priority will be given toward tutors who are responsive, well-conducted and have a good record history with us.
Please feel free to contact us at +65 9140 1100 or firstname.lastname@example.org if you have any further questions or feedback. Thank you.